Amazon Web Services • Remote/US West
Sr. Technical Account Manager, US West (Enterprise Account Engineer III ) • April 2021 — Present
The TAM role blends the Solutions Architect and Business account management roles to proactively support large enterprises build and succeed in AWS.
- Act as a Trusted Advisor to Customer Senior Leadership to proactively guide architecture decisions for maximum efficiency and minimize risks.
- Act as Enterprise Architect, supporting design and architecture guidance for AWS and hybrid workloads
- Provide strategic and proactive guidance and support to customer C-suite and Sr. Leadership
- Act as Customer advocate inside of AWS, driving AWS product road maps to align with customer needs.
- Provide Technical Deep Dives on various AWS services to help drive business outcomes.
- Build Proofs of Concept in AWS to help solve customer challenges
- Facilitate, Build and Operate customer staff educational engagements from small workshops, immersion days to game days and more.
- Cost Optimization - Provide deep insight to architectural designs that lower operational costs and AWS bills.
- Operational improvement using Well Architected Reviews with focus on performance, security, reliability, resilience, operational efficiency and cost optimization.
- Enable customers to optimize for cost, operational efficiency and security posture using best practices and periodic reviews of architecture
- Proactively guide large organizations towards operational excellence to prevent business and brand impacting events.
- And so much much more.
Sr. Infrastructure Engineer/Sr. SRE • January 2015 — April 2021
Part of a small and amazing team that manages, develops, continuously improves the ICD and Gift Card platform for one of the world's most recognizable brands serving over 25K locations. We have an ICD Processing volume of 6 Billion USD annually with a reliability of over 5 9's.
- Reduced AWS spend 21% Using various standard strategies and contract negotiations with 3rd party vendors using private offers.
- Implemented a paging and alerting system that reduced staff pager fatigue by reducing false/no action needed pages by over 99%.
- Led Continuous improvement of incident response policies, on-call policies. (PIR > Post Mortem, blameless is the way)
- Co-led design of AWS infrastructure, including VPC, network, sg and network designs, Implemented in Terraform.
- Moved and translated on premise shared services such as squid and splunk to AWS, with automated deployment through SDLC/env implemented in Terraform, ansible and other tooling.
- Due to business requirements, Redesigned Splunk again to run in AWS, using Terrafrom and ansible (above).
- Co-led redesign of on-premise cage architecture that allowed for improved reliability and deployability. Covered most deployment and configuration of cage infra using Ansible.
- Redesigned and implemented Splunk architecture and controlled Splunk Cluster deployments and configuration in Ansible
- Remote management of data center cages and PoPs with occasional travel on-site when required
- Stayed out of the news, Remain unknown to Krebs on Security.
- Respond to PCI/DSS deficiencies and Security audits.
- Pair on continuous improvements to our tools, architecture and systems.
Viasat/Exede • Denver, Colorado
Senior Red Hat Linux Engineer • March 2012 — January 2015
Individual Contributor on a medium sized team responsible for the billing, customer onboarding and provisioning of satellite internet for residential and commercial aircraft services.
- Support the back office systems RHEL5,6 and Solaris in a 24/7 zero downtime environment
- Support and configured boot off SAN hosts and data (HP XP24000/Hitachi USP-V)
- Participate in team lead design decisions
- Participate in 24/7 on-call rotation
- Led small team Oracle RAC redesign and DB redesign.
- Participate in small team for Datacenter DR config and testing
- Respond to PCI and SOX deficiencies and Security & patch audits
- Various scripts written as needed, in perl and bash and now python
- Assist middleware teams with configuration & system design
- Rebuild and correct deficiencies in puppet deployment
Petroleum Geo-Services • Houston, Texas
Sr. Linux Engineer • February 2005 — March 2012
Linux Engineer with wide scope of projects and responsibility in an organization that used science and massive compute power to map the earth's crust to help oil companies lower risk of exploratory wells in marine environments.
- Designed and deployed full automated install and configuration management tool globally for Linux and Unix servers, and Linux Workstations using cfengine 2 & kickstarts on various platforms including RHEL/CentOS,Fedora
- Designed and deployed full single-sign-on solution globally for Linux and Unix servers and Linux & Apple Mac workstations using Likewise Enterprise; Integrated with existing Windows Active Directory across 8 Datacenters across the globe, over 1500 hosts. This was later extended to the HPC clusters, covering tens of thousands of hosts.
- Designed and deployed monitoring with Nagios
- Created and maintained custom software pkgs (RPMs) for internal software and 3rd party configurations
- Supported ~ 500 PhD level users for in-house seismic processing/exploration and 3rd party applications, including infrastructure for development teams for emerging technologies
- Interfaced with HPC group to streamline workflow between the users and research and production clusters
- Provided support and troubleshooting for complex in-house software (can't google that!)
- Acted as the main interface between Global IT management and managers of G&E (R&D), and Data Processing groups, and HPC management
- Implemented hardware standards for all Linux high-end visualization workstations. These workstations have very large graphics and memory footprints, and powered immersive visualization rooms for internal and client collaboration
- Implemented change process for Linux environment using CVS for policy management, inspired by the ITIL framework.
- Assisted in 3 major office moves in 3 different countries, Including PM of infrastructure and services moves.
- Heavy international travel, worked in various roles, including as hiring manager for Linux engineers in Kuala Lumpur
- Various scripts written as needed, in perl and bash
Schlumberger OilField Services • Houston, Texas
Server Admin • Jan 1999 — February 2005
Individual contributor on a small team of 7 people with various duties from desktop support to managing servers running various engineering applications.
- Administration of multi-platform servers serving 600+ end users.
- Various projects, server consolidation, consolidated over 30 Windows servers to 15 Linux and Unix servers for infrastructure services, NFS, CIFS, DNS & DHCP
- Consolidated several (IIS, netscape suite spot, iPlanet enterprise) web servers to single host (apache vhost +ssl) on RedHat Ent. Linux 3
- Sun Solaris upgrades from 2.6 to 8
- Deployed Oracle environment on Sun Solaris for consolidation of various databases
- Day to day administration and maintenance of Unix(solaris 2.6-9), Linux, Windows NT/2000 servers,Oracle 8i databases, Legato server, and NetApp
- Various scripts written as needed, in perl and bash
Operations and Architectual Leadership
20+ years across various industries building resilient architectures and operations crossing people, processes and tools
AWS and other cloud services
Several years experience building, operating and managing AWS environments and cloud services
Linux/Unix & Infrastructure services
20+ years managing various systems in a wide variety of flavors and scales.
Automation tooling
Over 13 years experience in automation tools such as cfengine, puppet, ansible and terraform.